Description

Welcome Desk  Intern is responsible for welcoming and orienting visitors in a friendly and positive manner, ensuring their experience at Hayy is smooth and inviting.

Accountability

The Intern reports to the Visitor Experience Coordinator

Responsibilities and Duties

• Greet visitors, answer questions, and assist in wayfinding across all Hayy Spaces
• Coordinate Hayy tours and be prepared to guide visitors through exhibitions
• Deliver up-to date information regarding all programming at Hayy
• Screen phone calls and respond promptly and professionally.
• Monitor and assist visitors in the Art Jameel Shop corner and ring up sales in the future
• Liaison with guards regarding security issues
• Maintain supply of maps, galleries guides, and other print material at the welcome desk.
• All other duties as assigned.

Qualifications and Experience

• University student or recent graduate
• Available for a full-time 3-month internship.
• Natural leader with an entrepreneurial mindset and a passion for taking initiative
• Strong communications (verbal and written) skills and a positive and welcoming attitude.
• Excellent time management and organisational skills
• Passion for arts and arts education
• Saudi Nationals or Saudi residency holders
• English and Arabic fluency
• Drivers license is a plus

Duties Description: 

• Visitors registration
• Visitors briefings 
• Keeping record of complaints and incidents and channel it to AJ team 
• Keeping the WD and entrance representable 
• Receive notes from security and channel it to AJ focal point 
• Count visitors and update the attendance sheet 
• Keep record of all requests and suggestions
• Make sure of booklets stock and maintenance of the QR codes 
• Daily/weekly  briefing with Visitors Experience Coordinator 
• Keep track and reinforce Covid-19 precautionary measures 
• Make sure the exhibitions are in shape before and after opening (a walk through before opening)
• Receive calls and keep record of them 
• Make sure that each visitor is registered to visit the exhibitions 
• Make sure that visitors flow is smooth and controlled especially during the weekend 
• Make sure that all exhibitions guidelines are applied 
• Working hours from (12 pm – 8 pm) 
• Working days: 5 days a week, including weekends 

Conditions of Work

• 3-month internship based at Hayy Jameel, Jeddah
• Weekend work with Tuesday and Wednesday being the days off