Visitor Experience Intern


Welcome Desk  Intern is responsible for welcoming and orienting visitors in a friendly and positive manner, ensuring their experience at Hayy is smooth and inviting.



The Intern reports to the Visitor Experience Coordinator


Responsibilities and Duties

  • Greet visitors, answer questions, and assist in wayfinding across all Hayy Spaces
  • Coordinate Hayy tours and be prepared to guide visitors through exhibitions
  • Deliver up-to date information regarding all programming at Hayy
  • Screen phone calls and respond promptly and professionally.
  • Monitor and assist visitors in the Art Jameel Shop corner and ring up sales in the future
  • Liaison with guards regarding security issues
  • Maintain supply of maps, galleries guides, and other print material at the welcome desk.
  • All other duties as assigned.


Qualifications and Experience

  • University student or recent graduate
  • Available for a full-time 3-month internship.
  • Natural leader with an entrepreneurial mindset and a passion for taking initiative
  • Strong communications (verbal and written) skills and a positive and welcoming attitude.
  • Excellent time management and organisational skills
  • Passion for arts and arts education
  • Saudi Nationals or Saudi residency holders
  • English and Arabic fluency
  • Drivers license is a plus


Duties Description: 

  • Visitors registration
  • Visitors briefings 
  • Keeping record of complaints and incidents and channel it to AJ team 
  • Keeping the WD and entrance representable 
  • Receive notes from security and channel it to AJ focal point 
  • Count visitors and update the attendance sheet 
  • Keep record of all requests and suggestions
  • Make sure of booklets stock and maintenance of the QR codes 
  • Daily/weekly  briefing with Visitors Experience Coordinator 
  • Keep track and reinforce Covid-19 precautionary measures 
  • Make sure the exhibitions are in shape before and after opening (a walk through before opening)
  • Receive calls and keep record of them 
  • Make sure that each visitor is registered to visit the exhibitions 
  • Make sure that visitors flow is smooth and controlled especially during the weekend 
  • Make sure that all exhibitions guidelines are applied 
  • Working hours from (12 pm – 8 pm) 
  • Working days: 5 days a week, including weekends 


Conditions of Work

  • 3-month internship based at Hayy Jameel, Jeddah
  • Weekend work with Tuesday and Wednesday being the days off