Retail Assistant

Reports to: Retail Manager, Global

Location: Jeddah, KSA

Job Summary

We are seeking a motivated and detail-oriented individual to join our team as a Retail Assistant with Administrative Responsibilities. This role involves providing excellent customer service on the retail floor, stocking merchandise, and maintaining overall appearance while supporting store operations with back-office administrative tasks across all relevant departments. The Retail Assistant will act as the main representative of the Art Jameel Shop at Hayy Jameel in KSA.

Key Responsibilities

Retail Duties

• Greet and assist customers with inquiries, product selection, and purchases
• Maintain the appearance and organisation of the store, including stock levels and merchandising
• Process transactions using POS systems, handle cash and card payments
• Assist with stock replenishment, pricing, tagging, and inventory checks
• Support promotional and seasonal display setups
• Address customer complaints or escalate issues to management as needed
• Oversee and handle Art Jameel Shop pop-ups in KSA
• Work closely with the communications team for social media posting and overall shop offering promotion
• Be always on the lookout for new suppliers, designers and artists to stock at the shop

Administrative Duties

• Handle daily administrative tasks such as filing, data entry, and updating sales or inventory records
• Participate in stocktaking and inventory management
• Manage incoming calls, emails, and customer queries
• Schedule appointments, deliveries, or team meetings when required
• Maintain accurate documentation and compliance with company policies
• Support the Global Retail Manager with ordering stock and liaising with suppliers

Requirements

• Previous experience in a retail or customer-facing environment preferred
• Basic administrative experience is an advantage
• Strong communication and interpersonal skills, good organisational and multitasking abilities
• Competent in using Microsoft Office (Excel, Word, Google Drive) and POS systems (Shopify)
• Ability to work in a fast-paced environment and adapt to changing priorities
• Arabic and English proficiency

 Conditions of Work

• This is a full-time position based in Jeddah, KSA
• 8 hour-shift with 2 days off
• Weekend and evening work according to workload is also required

Benefits include

• Health insurance
• 25 days of annual leave
• Revive days