Hayy Cinema Operations Assistant

Overview

Hayy Cinema, a cornerstone of Hayy Jameel’s cultural offerings, is  seeking a highly organized, enthusiastic, and flexible Hayy Cinema Operations ِAssistant to support the daily operations of Hayy Cinema activities. The ideal candidate is a versatile individual who can seamlessly transition between different roles, ensuring a smooth and enjoyable experience for all our patrons. This role requires a proactive approach, excellent customer service skills, and a willingness to handle a variety of tasks across the box office, concession stand, and theater operations.

Key Responsibilities

Customer Service & Box office

• Greet patrons warmly and efficiently process ticket sales, utilizing the point-of-sale (POS) system accurately.
• Provide detailed and accurate information about movie schedules, synopses, ratings, pricing, special events, and cinema policies.
• Handle customer inquiries, complaints, and requests with professionalism and a problem-solving attitude.
• Manage phone lines/online and reservation requests as needed.

Theater Pperations & Maintenance

• Assist our projectionist in running screenings and preparing digital movie files for playback.
• Assist with the preparation of the theatres (2) before and after screenings (ensure the space is clean and ready to welcome visitors).
• Conduct regular checks of theaters during screenings to monitor sound and projection quality, and address any immediate patron needs.
• Ensure the lobby, restrooms, and common areas are clean, tidy, and presentable at all times.
• Assist with setting up and breaking down promotional displays or special event arrangements.

General Administration

• Support management with minor administrative tasks as required.
• Adhere strictly to all company policies, including safety, security, and cash handling procedures.
• Act as a reliable team member, supporting colleagues during peak periods or staff shortages.

Qualifications

Required

• High school diploma or equivalent.
• Proven customer service experience, preferably in a fast-paced retail or entertainment environment.
• Excellent communication (verbal and written) and interpersonal skills.
• Basic math skills and proficiency in handling cash and operating a POS system.
• Ability to stand for extended periods, lift up and perform light physical labor (organising, restocking).
• Must be flexible and available to work evenings, weekends, and public holidays.

Preferred

• Prior experience in a cinema, theater, or food service setting.
• Familiarity with cinema projection or sound equipment (a plus, but not required).

Competencies

• Adaptability: Ability to switch between tasks and priorities quickly and effectively (“polyvalent”).
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Attention to Detail: Ensures accuracy in ticket sales, cash handling, and cleanliness.
• Teamwork: Works cooperatively with others to achieve shared goals.
• Initiative: Proactive in identifying tasks and resolving issues without constant supervision.

Conditions of Work

• This is a full-time position based in Jeddah, KSA.
• Weekend and evening work according to events and programmes is as required.

Benefits include

• Full health & dental insurance
• Visa sponsorship
• 25 days annual leave