Job Description

Responsible for implementation of Art Jameel’s IT strategy in KSA and contributing to the successful delivery of programmes and exhibitions through providing IT/AV expertise and support. 

The following are some of the key responsibilities of this role: 

Organisation IT systems 

• Develop Hayy Jameel’s IT strategy and systems with guidance from the Operations & IT Manager while ensuring stability based on industry standards 
• Oversee the implementation, maintenance, inventory, and management of computer and A/V systems, the building’s network and telephone infrastructure and ensure optimum performance 
• Support the on-boarding of staff and troubleshooting software across platforms, Windows 10 administration, and conducting remote support when necessary; act as first contact in case of any IT/AV related issues at Hayy Jameel 
• Support the design and implementation of Art Jameel’s IT strategies, data collection and retention policies, and lead on developing KSA-specific recommendations to IT and Operations Manager 
• Coordinate and ensure the implementation of Art Jameel Labs (custom in-house solutions) and contribute to their improvement and development 
• Lead on ensuring all IT security, data and infrastructure risks are appropriately managed and mitigated 
• Support in the delivery of IT related contracts and liaise with service providers on implementation and maintenance 

IT/AV support for programmes and exhibitions 

• Act as focal point for all audio-visual technical requirements set by the programming team for exhibitions and other programmes from design through to delivery ● Oversee the selection, procurement and operations of IT/AV equipment across the Hayy Jameel complex 

Accountability

The IT and AV Coordinator reports to the Operations & IT Manager based in Dubai and the Head of Operations, Jeddah. 

Qualifications and past experience 

• Bachelor’s degree or equivalent experience
• Minimum 3 years experience in IT, preferably with experience in a museum or creative environment
• Knowledge of Google Suite administration 
• Knowledge in maintaining and configuring CISCO network equipment, such as switches, access points, and IP telephony 
• Proficient in Windows 10 administration and troubleshooting 
• Strong analytical skills and have a methodical approach to updating, maintaining, and troubleshooting systems 
• Have a strong work ethic, with excellent organisational and priority-setting skills ● Excellent spoken and written communication skills 
• Open to learning AV technologies, standards, and setup 

Conditions of Work 

• This is a full-time position based in Jeddah, KSA, with occasional travel to Dubai, United Arab Emirates
• Occasional weekend and evening work according to events and programmes is as required

Benefits include 

• Full health & dental insurance
• Visa sponsorship (if required)
• 25 days annual leave