Visitor Experience Scheme

Introduction: 

Hayy Jameel is Jeddah’s dedicated home for the arts. It is developed and managed by Art Jameel. Hayy references an Arabic word for neighbourhood, denoting the convivial and collaborative nature of the complex and its intent on bringing together a wide range of creative disciplines in one destination.It is the  place where you meet artists from diverse backgrounds. It is a community of creatives, a home dedicated for the artists and art lovers! Since opening its doors to the public in December 2021, Hayy has hosted over 7 exhibitions, 30 workshops, 4 music performances and various other events. 

Internship role

Art Jameel is looking for interns to join its visitor experience scheme between  April and June, 2022. The welcome desk is located in the Hayy Arts building and it is the primary information point for all exhibitions, programmes, events and the overall complex. The scheme provides a well- rounded  work experience for those interested in developing interpersonal and facilitation skills as well as obtaining an introduction to the fields of arts and culture, from a variety of perspectives.

The welcome desk staff are responsible for welcoming and orienting Hayy’s visitors in a friendly and positive manner, ensuring their experience at Hayy is smooth, engaging and enriching. The selected intern will work with the Visitor Experience Coordinator and other colleagues on welcoming visitors to Hayy Jameel, coordinating tours bookings, fielding visitor calls, and managing the Hayy@artjameel.org inbox.

Learning outcomes

  •  Opportunity to gain hands-on work experience and gain practical experience within an internationally renowned arts organisation
  • Exposure to multiple leading creative organisations in Saudi Arabia 
  • Opportunity to hone public speaking and, front-facing skills 
  • Gain knowledge about gallery etiquette and art work presentation 

Accountability

Reports to the Visitor Experience Coordinator

Responsibilities and Duties

  • Greet visitors, answer questions, and assist in wayfinding across all Hayy Spaces
  • Coordinate Hayy tours and prepare to guide visitors through the exhibition
  • Deliver up-to date information regarding all programmes at Hayy Jameel
  • Address requests from potential collaborators and communicate it to the right channel 
  • Address the guards of any security issue and keep track and report all incidents
  • Maintain supply of maps and other printed materials at the welcome desk
  • Assist the Visitor Experience Coordinator in developing tools and programmes that enhance visitors’ experience at Hayy
  • Keep track and reinforce Covid-19 precautionary measures 
  • Monitor and analyse foot traffic
  • Daily/weekly briefing with Visitors Experience Coordinator and the wider team
  • Cover gallery duty to provide the visitors with information about the exhibition and related programmes
  • Enforce gallery etiquette and guidelines 

Working hours form (8:30 pm – 12:30 am) Ramadan evening shift 

Working days: 5 days each week; includes Friday and Saturday

Qualifications and Experience

  • University student or recent graduate
  • Available for full-time 3-month internship between April  2022 and July 2022
  •  Natural leader with an entrepreneurial mindset and a passion for taking initiative
  •  Strong communications (verbal and written) skills and a positive and welcoming attitude.
  •  Excellent time management and organisation skills
  •  Passion for arts and arts education
  •  Saudi Nationals or Saudi residency holders
  •  Fluent in English and Arabic 

Working Conditions

  • 3 months  paid work experience  based at Hayy Jameel, Jeddah
  •  Weekend shifts are expected with lieu days provided midweek

 

Application Deadline: 

April 5, 2022